Refund policy
Returns Policy for HoodsNstuff – Customised Merchandise
At HoodsNstuff, we take pride in creating unique, customised merchandise tailored to your specifications. Please read our returns policy carefully to understand your rights and our procedures, in accordance with UK trading standards regulations.
1. General Policy
As our products are personalised and made to order, they are generally non-refundable unless they are faulty or incorrectly made. We encourage you to double-check all details before placing your order with HoodsNstuff.
2. Faulty or Incorrect Items
If your customised item from HoodsNstuff arrives damaged, faulty, or not as described, please contact us within 14 days of receipt. We will arrange for a replacement, repair, or refund, in line with your consumer rights.
3. Wrong or Missing Items
In the unlikely event that HoodsNstuff sends the wrong item or misses an item, notify us within 14 days of delivery. We will rectify the mistake promptly at no cost to you.
4. Non-Returnable Items
Due to the personalised nature of our products, HoodsNstuff cannot accept returns for:
- Items that have been used or altered after delivery
- Items that do not match the specifications provided at checkout (please ensure all details are correct before submitting your order to HoodsNstuff)
5. Cancellation Policy
You have the right to cancel your order with HoodsNstuff within 14 days of placing it, provided the item has not been personalised or made. Once production has started on a personalised item, cancellation is not possible unless faulty.
6. How to Return an Item
To return an item to HoodsNstuff, please contact us on our contact page with your order number and reason for return. Items should be returned in their original packaging and in a condition suitable for resale.
7. Refunds
Refunds will be processed within 14 days of receiving the returned item. Refunds will be issued to the original payment method. Please note that shipping costs are non-refundable unless the return is due to our error.
8. Contact Us
For any questions or to initiate a return, please contact HoodsNstuff at:
John @ HoodsNstuff
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at stoppy@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at stoppy@gmail.com.